{"id":19606,"date":"2021-07-20T17:15:48","date_gmt":"2021-07-20T21:15:48","guid":{"rendered":"https:\/\/www.crescentgarden.com\/?page_id=19606"},"modified":"2023-10-17T09:32:39","modified_gmt":"2023-10-17T13:32:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.crescentgarden.com\/faq\/","title":{"rendered":"Frequently Asked Questions &#8211; FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;5px|0px|36px|0px|false|true&#8221; custom_padding_tablet=&#8221;5px|0px|35px|0px|false|true&#8221; custom_padding_phone=&#8221;5px||30px||false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;92%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Breadcrumbs&#8221; module_id=&#8221;ybreads&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;position: absolute;||z-index: 1;||text-align: right;||right: 0;||top: 35px;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display:none;&#8221; custom_css_main_element_tablet=&#8221;position: absolute;||z-index: 1;||text-align: right;||right: 0;||top: 35px;&#8221;]<span><span><a href=\"https:\/\/www.crescentgarden.com\/\">Home<\/a><\/span><\/span>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#7f8386&#8243; header_font_size=&#8221;42px&#8221; header_line_height=&#8221;48px&#8221; max_width=&#8221;65%&#8221; max_width_tablet=&#8221;60%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;25px||||false|false&#8221; header_text_align_tablet=&#8221;&#8221; header_text_align_phone=&#8221;center&#8221; header_text_align_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;42px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;faq-module&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;0px|0px|60px|0px|false|false&#8221; custom_padding=&#8221;0px||0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;92%&#8221; width_phone=&#8221;92%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; custom_css_main_element=&#8221;margin:0 auto !important;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; module_id=&#8221;accrd-clone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|desktop&#8221;]<nav class=\"faq-tabs-container\" aria-label=\"Left Navigation Menu\">\n<ul class=\"faq-tabs-list\">\n<li class=\"tab-faq\" id=\"vault-order\">\n<button type=\"button\"><span class=\"faqtitle-text\">Order<\/span><\/button>\n<\/a>\n<\/li>\n<li class=\"tab-faq\" id=\"vault-shipping\">\n<button type=\"button\"><span class=\"faqtitle-text\">Shipping<\/span><\/button>\n<\/a>\n<\/li>\n<li class=\"tab-faq\" id=\"vault-returns\">\n<button type=\"button\"><span class=\"faqtitle-text\">Returns<\/span><\/button>\n<\/a>\n<\/li>\n<li class=\"tab-faq\" id=\"vault-product-faq\">\n<button type=\"button\"><span class=\"faqtitle-text\">Product FAQ<\/span><\/button>\n<\/a>\n<\/li>\n<li class=\"tab-faq\" id=\"vault-trudrop-support\">\n<button type=\"button\"><span class=\"faqtitle-text\">TruDrop Support<\/span><\/button>\n<\/a>\n<\/li>\n<li class=\"tab-faq\" id=\"vault-partner-with-us\">\n<button type=\"button\"><span class=\"faqtitle-text\">Partner with Us<\/span><\/button>\n<\/a>\n<\/li>\n<li class=\"tab-faq\" id=\"vault-selecting-your-planter\">\n<button type=\"button\"><span class=\"faqtitle-text\">Selecting your Planter<\/span><\/button>\n<\/a>\n<\/li>\n<li class=\"tab-faq\" id=\"vault-product-manuals\">\n<button type=\"button\"><span class=\"faqtitle-text\">Product Manuals<\/span><\/button>\n<\/a>\n<\/li>\n<\/ul>\n<\/nav>\n[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"et_pb_module et_pb_accordion et_pb_accordion_0\">\n  \n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-order\">\n<h5 class=\"et_pb_toggle_title\">What is the status of my order?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>The status of your order can be found by logging in to your <a href=\"https:\/\/www.crescentgarden.com\/shop\/my-account\/\">Account<\/a>. If you cannot recall your password, please use the following link to <a href=\"https:\/\/www.crescentgarden.com\/shop\/my-account\/lost-password\/\">reset your password<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-order\">\n<h5 class=\"et_pb_toggle_title\">How do I cancel or change my order?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>We ship your order 24-48 hours after its placed. If you need help modifying or canceling your order, please immediately reach out to our <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">Customer Care team<\/a> with your order number. We will resolve it as quickly as possible. Please note that if your order has already shipped, changes or cancellation are not possible.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-order\">\n<h5 class=\"et_pb_toggle_title\">Can I place an International order?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Currently we ship within continental USA and Canada.\u00a0If you live in Europe, you can place an order on <a class=\"fui-Link ___1qmgydl f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh ftqa4ok f2hkw1w fhgqx19 f1olyrje f1p93eir f1h8hb77 f1x7u7e9 f10aw75t fsle3fq\" title=\"https:\/\/www.crescentgarden.de\/\" href=\"https:\/\/www.crescentgarden.de\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link https:\/\/www.crescentgarden.de\/\">https:\/\/www.crescentgarden.de\/<\/a>\u00a0For placing orders outside of this area, please reach out to our <a class=\"fui-Link ___1qmgydl f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh ftqa4ok f2hkw1w fhgqx19 f1olyrje f1p93eir f1h8hb77 f1x7u7e9 f10aw75t fsle3fq\" title=\"https:\/\/www.crescentgarden.com\/contact-us\/\" href=\"https:\/\/www.crescentgarden.com\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Customer Care\">Customer Care<\/a> and we will connect you to a nearby garden center.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-order\">\n<h5 class=\"et_pb_toggle_title\">I need assistance in placing my order.<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>We are always here to help you. <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">Connect with us<\/a> at your convenience either by using the Chat on the bottom-right corner of our website, via email at <a href=\"mailto:customerservice@crescentgarden.com\">customerservice@crescentgarden.com<\/a> or call us at <a href=\"tel:305-477-0024\">305-477-0024 <\/a>from 9AM to 5PM EST.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-shipping\">\n<h5 class=\"et_pb_toggle_title\">How long does it take to get my order?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>We ship your order within 48 business hours via FedEx Ground and other premium carriers to provide you with the fastest and most reliable service available.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-shipping\">\n<h5 class=\"et_pb_toggle_title\">How much is shipping?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Orders over $49 ship free! All other orders ship for a flat rate.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-shipping\">\n<h5 class=\"et_pb_toggle_title\">Do I need to be present to sign for an order?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>If your order is shipping via FedEx or UPS, your order will be left at your doorstep or mail room and you do not need to sign for it. However, if your order contains an oversized item and will arrive by truck, you have to be present to approve and sign for the receipt of the items. You can read more about our Oversized Shipment <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/12\/What-to-Expect-for-Crescent-Garden-Oversized-Shipment.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-shipping\">\n<h5 class=\"et_pb_toggle_title\">I have ordered an oversized item. What should I expect? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>You can read more about our Oversized Shipment <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/12\/What-to-Expect-for-Crescent-Garden-Oversized-Shipment.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-returns\">\n<h5 class=\"et_pb_toggle_title\">How do I request a return or replacement?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Please review our <a href=\"https:\/\/www.crescentgarden.com\/return-policy\/\">Return Policy<\/a> and send a request to returns@crescentgarden.com<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-returns\">\n<h5 class=\"et_pb_toggle_title\">What is the status of my refund?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days after the returned item is received and inspected at our warehouse.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How do I clean or remove stains from my Crescent Garden planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Here are some <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-CG-Planters.pdf\">quick tips<\/a> to keep your planter looking new.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How can we install casters?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Please watch <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/how-can-we-install-casters\/\">this video<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">What does the Crescent Garden 10-year limited warranty cover?  <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our planters are made to last. <a href=\"https:\/\/www.crescentgarden.com\/10-year-warranty\/\">Here<\/a> is how our 10 Year Limited Warranty works.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">Where are the products made?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our mission is to source premium, sustainable and environmentally-friendly material for our Crescent Garden and Crescent Too products. We manufacture our rotomolded planters in Colombia, and source Crescent Too items from multiple regions including France, Italy, Spain, Taiwan and Israel.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">What is double walled? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>All our TruDrop One planters and most Crescent Garden-branded planters are double-walled to provide better root protection and ease of use. Watch<br \/>\n<a href=\"https:\/\/www.crescentgarden.com\/tutorial\/what-is-double-walled\/\">this video<\/a> to learn more about our double-walled feature. Shop double-walled planters <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_characteristics=Double%20Wall\">here.<\/a><\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">What is Crescent Too? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our Crescent Too brand was born to offer accessible design and quality in everyday planters, watering cans and tools. To shop our Crescent Too products follow this <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_WebBrand=Crescent%20Too\">link.<\/a><\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">Are these planters food-safe?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our Crescent Garden rotomolded planters are manufactured with food safe materials that comply with FDA standards for food contact and are BPA-free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best. Here is a quick tips <a href=\"https:\/\/www.crescentgarden.com\/growing-edibles-in-crescent-garden-containers\/\">video<\/a> from expert horticulturist and designer, P.Allen Smith.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">Is my planter, watering can or sprayer recyclable?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>All of our Crescent Garden and Crescent Too products are recyclable and reusable.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">Which planters are self-watering?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our innovative self watering Crescent Garden <a href=\"\/about-us\/trudrop\/\">TruDrop system<\/a> provides phenomenal results both indoors and outdoors. You can choose between our unibody <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_SelfWaterBrand=TruDrop%20One\">TruDrop One<\/a> planters that include a built-in overflow drain at the bottom and a main drain to empty the water cavity, OR our <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_SelfWaterBrand=TruDrop%20Flex\">TruDrop Flex<\/a> planters that come with a separate insert for flexibility in use and the option to change color or style of planter in a whim. In addition, we offer our <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_SelfWaterBrand=HF%20Self-Watering\">HF planters<\/a> that come with a traditional self-watering system working well in indoor or outdoor covered areas. Our HF planters are available in beautiful metal, wood and leather finishes.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How do I pot a planter? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Don&#8217;t fret we have you covered with all the key pointers to getting started in container gardening. Here is a <a href=\"https:\/\/www.crescentgarden.com\/container-gardening-101-basic-tips-for-beautiful-gardens\/\">great article<\/a> from our in-house horticulturist, Barbara Wise who takes us step by step.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">Can I spray paint my planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>You can always have fun and be creative with any planter using paint but we highly recommend you select a primer and paint that will work well with our materials. Our suggestion is to always visit your local paint store for recommendations. Our recycle logo on the bottom of the product will identify the material of your planter. Please note that on our Crescent Garden rotomold planters our warranty covers fading of its original hue. By choosing to paint your planter you will be waiving that aspect of the warranty.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How do I use the gravity cavity in my tall Crescent Garden planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our Bleeker, Bowery and Tall Daniel planters all include a great feature to make them heavier when placing in windy areas. Just turn them over, remove red cap, use a funnel to fill with sand. Here is a <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/how-do-i-use-the-gravity-cavity-in-my-tall-crescent-garden-planter\/\">quick video<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How do I create a fountain with my Crescent Garden planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our bowls make wonderful shapes for fountains. Here is a <a href=\"https:\/\/www.crescentgarden.com\/weekend-warrior-project-turn-your-planter-into-a-water-feature\/\">video<\/a> from one of our garden centers showing you how to do this.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How to I get started with my Harvest planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Here are <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Harvest-Planter-Instructions-and-Guide.pdf\">some pointers<\/a> to get started growing food in your new Harvest planter.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How do I create an overflow drain in an HF planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>If you are using outdoors where your HF planter will be exposed to rain, you want to make sure to incorporate an overflow drain before you get started. Here is a <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Creating-an-overflow-drain-for-your-HF-planter.pdf\">guide<\/a> on how to get this done.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">What is the black ring around the X-large watering can?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our black ring around the neck of our <a href=\"https:\/\/www.crescentgarden.com\/product\/energy-x-large\/\">X large<\/a> watering can functions as holder for your rosette when you want a a heavy flow versus a shower. Always adaptable to your project.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">Are Crescent Home products BPA free?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">How is Crescent Garden impacting our environment? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>From the design phase to the distribution and consumer usage, we are always thinking of the long term impact of our products on the environment. Our designs are made for longevity not only in structure but also in style. We improve manufacturing processes constantly to insure high quality standards with energy efficient manufacturing. Because our products are lightweight and durable, we can use less packaging for transportation and ship more energy efficiently. We are always looking for improved material usage and making our products 100% recyclable. Please read more about our Sustainability efforts <a href=\"https:\/\/www.crescentgarden.com\/sustainability\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How should I store my TruDrop pots for winter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Storing your TruDrop One planters during winter is easy. Empty your container, clean it well, release the main drain especially if leaving outdoors. You can also remove and store your indicator indoors for better longevity. Here is a <a href=\"https:\/\/www.crescentgarden.com\/how-to-prepare-trudrop-re-potting\/\">quick video<\/a> with detailed cleaning and preparation tips.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How do I assemble my Nest Planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Lost or misplaced your instructions? We have you covered. Here are links: <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter.pdf\">Assembly Instructions for Nest<\/a> and <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter-Trellis-and-House-cover.pdf\">Assembly Instructions for Trellises and Greenhouse<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How do I install the greenhouse cover?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Lost or misplaced your instructions? We have you covered. Here is link: <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter-Trellis-and-House-cover.pdf\">Assembly Instructions for Trellises and Greenhouse<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">Are the planters food-safe?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">I am having difficulties seeing the blue teardrops. How can I resolve this?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Water level indicators can shift during shipping. If your blue indicators are not coming up as you fill the container follow the steps below:<br \/>\n1. If using outdoors make sure you have removed the red plug to drain out excess water. Indicator should not show full until water is coming out through overflow drain.<br \/>\n2. When water is flowing through overflow and indicator is not showing full then go ahead and remove indicator from its shaft. (Wedging a small coin under edge of clear cap can be helpful.)<br \/>\n3. Turn your indicator upside down and make sure all blue tabs show at the top. Then indicator can be tested in a large bucket of water by submerging the gauge in the bucket and pulling it out a few times. When indicator is submerged blue tabs should be moving to the top, as you lift up the indicator they should disappear.<br \/>\n4. Once tested, return indicator to container and it should reflect correctly.<br \/>\nHere is a quick <a href=\"https:\/\/www.crescentgarden.com\/how-to-prepare-trudrop-re-potting\/\">video<\/a> showing you how to test indicators. If you have any issues reach out to us via our website chat or email us at customerservice@crescentgarden.com.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">I am changing out my plants. How can I clean my TruDrop planter? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">What is the red and white cap for?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>The red cap on the TruDrop One planters covers the overflow drain. When using the planter outdoors this should be removed to allow excess rain water to egress. Click to view planter diagram. Here is a <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/watering-trudrop-planters\/\">quick video<\/a> on how to water your planters.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How is my TruDrop helping the environment? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>When we design our products, we consider the full lifecycle from manufacturing to disposal to offer environmentally friendly products.<br \/>\n<b>In our plant:<\/b> Our manufacturing is always held to high standards and efficient use of energy with little or no byproducts.<br \/>\n<b>In distribution:<\/b> Because our products are lightweight and unbreakable, we use less packaging and ship with less energy use.<br \/>\n<b>In use:<\/b> TruDrop self-watering uses less water and fertilizers than traditional containers. Our 10 year warranty shows we are interested in longevity so our products don&#8217;t need to be replaced for a long time. Our timeless designs take this into consideration as well.<br \/>\n<b>In disposal:<\/b> All of our materials are 100% recyclable to facilitate eventual disposal.<br \/>\nTo learn more about TruDrop self-watering watch our <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/introducing-trudrop-a-revolutionary-self-watering-system\/\">video<\/a>. Please read more about our Sustainability efforts <a href=\"https:\/\/www.crescentgarden.com\/sustainability\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">Does self-watering cause root rot?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping folliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. For more details on how TruDrop works watch this <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/introducing-trudrop-a-revolutionary-self-watering-system\/\">video<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How does TruDrop One help grow healthier plants?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping folliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. For more details on how TruDrop works watch this <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/introducing-trudrop-a-revolutionary-self-watering-system\/\">video<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">Can I grow a tomato plant in my TruDrop?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Yes, tomatoes love growing in the Trudrop planters because of the consistent watering. For an <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_size_cat=Medium%3A%2013%20to%2025%20in&amp;_sfm__price=0+1500\">18&#8243; Pot<\/a>, we would recommend growing tomato varieties that stay short such as a Bush Earl Girl, Celebrity, Tiny Treats or Bush Goliath &#8211; any variety that stays under 3 feet tall. <a href=\"https:\/\/bonnieplants.com\/choose-your-tomato\/\">Here&#8217;s<\/a> a great informational link from Bonnie Plants on tomato varieties available in the U.S. Speak to your local grower or garden center to find the correct variety for you.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">My plants are waterlogged, flooded in my TruDrop planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Ocassionally debris or roots can reach overtime into your overflow drain. If your planter is empty just turn it around and use a wire hanger or skewer to penetrate the overflow, (see <a href=\"https:\/\/www.crescentgarden.com\/how-to-prepare-trudrop-re-potting\/\">video<\/a>). If planted, empty your water cavity first by releasing the main drain on your planter. Then find a handy helper to elevate your planter so you can do the same.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How do I insert my white threaded drain plug?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>To insert your white drain plug first use Teflon tape along the threads. This will ensure a tight seal. Next position the plug, carefully lining the threads, and twist in. Finally, use an adjustable wrench to seal. Watch this <a href=\" https:\/\/www.crescentgarden.com\/tightening-drain-plug\/\">video<\/a> for a quick demonstration.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How do I install my gray push drain plug on my TruDrop One planter? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Install our new TruDrop One gray push drain plug with ease, no tools required. Simply place the rubber insert in first. Then push in drain plug until sealed tightly. Watch this quick <a href=\"https:\/\/www.crescentgarden.com\/first-steps-to-getting-your-trudrop-one-planter-ready\/\">video<\/a> for a demonstration.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How to screw on red plug for indoor use? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our TruDrop planters are highly adaptable for your indoor needs. If you wish to move your planter indoors simply screw in your red plug. Be sure to align the threads carefully, and twist in smoothly until tightly sealed. Use a coin to further tighten. Watch this quick <a href=\"https:\/\/www.crescentgarden.com\/first-steps-to-getting-your-trudrop-one-planter-ready\/\">video<\/a> for a demonstration.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-trudrop-support\">\n<h5 class=\"et_pb_toggle_title\">How do I empty my TruDrop One planter?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-partner-with-us\">\n<h5 class=\"et_pb_toggle_title\">How can I become a stocking dealer?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>For over 20 years, we have been partnering with retailers worldwide who like us want to help consumers grow better. Sign up on our form <a href=\"https:\/\/www.crescentgarden.com\/retailers\/\">here<\/a>, share with us details about your business and we will reach out shortly to begin a journey where we can grow together.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-partner-with-us\">\n<h5 class=\"et_pb_toggle_title\">Do you have a program for designers and landscape professionals?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>We know you are always busy which is why our Contract program is built around your schedule. We provide you with experienced consultants to help you select the right product for your next project, quick turnaround on orders, no minimums and much more. Click <a href=\"https:\/\/www.crescentgarden.com\/professionals\/\">here<\/a> to learn more and connect with our trade desk.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">Can we order a custom color?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Custom colors are available both in Crescent Garden and HF planters. If you have a special project that requires customization reach out to us via our <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">contact page<\/a>. Please note however that minimums, greater lead time and special order charges do apply.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">Can I get a color sample kit?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Not sure what finish will match your space? No worries we do offer <a href=\"https:\/\/www.crescentgarden.com\/product\/color-sample-kit\/\">color sample kits<\/a> that can be purchased on our website for our Crescent Garden range. If you are looking for a color sample for our HF range please reach out to our trade desk via the <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">customer care<\/a> page.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">Where can I find Crescent Garden at a local store near me?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Use our <a href=\"https:\/\/www.crescentgarden.com\/dealer-locator\/\">dealer locator<\/a> to find a stocking store near you. We have partners worldwide that retail our products.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">I need help with design.<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Our <a href=\"https:\/\/www.crescentgarden.com\/dealer-locator\/\">dealer locator<\/a> now identifies partners who provide design services. Check it out and find someone near you to help you create your own outdoor space as you envision it.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">How can I find out when an item is back in stock?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>If you would like to get information on a particular item reach out through our online chat or <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">customer care page<\/a> and we can provide you with stocking details.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">What is the HF self-watering planters?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Crescent Garden&#8217;s HF planters is an exclusive collection of self-watering planters for indoor residential\/commercial use, and for selected styles, outdoor use in covered areas. Different to our TruDrop One planters, the HF planters have a more traditional self-watering system with a small reservoir and come with volcanic rock and wicks for drainage. These planters are designed and manufactured in Spain and are available in a variety of metal, leather and wood finishes that makes them unique. For more details on HF planters click <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-HF-Planters.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">How do I select the right size of pot?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Never go too small is our rule of thumb; planters should be proportionate to the architecture of a room, and should also give your plant room for growth so using a bigger container than the original growing container is the key. Learn more about selecting sizes in this <a href=\"https:\/\/www.crescentgarden.com\/how-to-decide-what-planter-size-to-use\/\">video<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-selecting-your-planter\">\n<h5 class=\"et_pb_toggle_title\">Which self-watering planter works for you?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Review <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/01\/FAQ-Self-Watering-Comparison-Chart.pdf\"> this comparative chart<\/a> to help you decide which works better for your project.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Using TruDrop Flex planters<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Here is a quick <a href=\"https:\/\/www.crescentgarden.com\/about-us\/trudrop\/flexstart\/\">video<\/a> to get started. Search for your choice of language.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Pinch Planters<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for Pinch Planters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/TruDrop-Pinch-Planter-Planting-Guide.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Pinch Planter Anti-Theft Brackets Assembly Instructions<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Instructions for Pinch Planter Anti-Theft Brackets can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Pinch-Planter-Anti-Theft-Brackets-Assembly-Instructions-.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Pinch Planter Casters Assembly Instructions<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Instructions for Pinch Planter Casters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Pinch-Planter-Casters-Assembly-Instructions-.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Nest Planter<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for Nest Planter can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/10\/Updated-Nest-Assembly-Manual.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Nest Greenhouse Cover and Trellises<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for Nest Greenhouse Cover and Trellises can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter-Trellis-and-House-cover.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">How do I get started with my TruDrop One planter? <\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>TruDrop Plant Guide can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/10\/TruDrop-PLANTING-GUIDE-CUADRADO-2022-LOW.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Filling Gravity Cavity with Sand<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for Filling Gravity Cavity with Sand can be seen <a href=\"https:\/\/www.crescentgarden.com\/filling-gravity-cavity-with-sand\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Harvest Planting Guide<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Harvest Planting Guide can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Harvest-Planter-Instructions-and-Guide.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Pierre Hanging Planter<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for Pierre Hanging Planter can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Pierre-Hanging-Planters-FAQ.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Adjustable Balcony Brackets Packaging<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Adjustable Balcony Brackets Packaging can be seen <a href=\"https:\/\/www.crescentgarden.com\/adjustable-bracket-set-for-rail-planters-faq\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Creating an overflow drain for your HF planter<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for creating an overflow drain for your HF planter can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Creating-an-overflow-drain-for-your-HF-planter.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Maintenance of your Crescent Garden Planters<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for maintenance of your Crescent Garden Planters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-CG-Planters.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">HF Indoor Planter Instruction Manual<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Instruction manual for HF Planters being used indoors can be found <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/07\/FAQ-HF-instruction-manual-INDOOR.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">HF Outdoor Planter Instruction Manual<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Instruction manual for HF Planters being used outdoors can be found <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/07\/FAQ-HF-instruction-manual-and-Overflow-2022-OUTDOOR.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Maintenance of your HF Planters<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for maintenance of your HF Planters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-HF-Planters.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Using Plugs for Crescent Garden Bowls<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Please watch <a href=\"https:\/\/www.crescentgarden.com\/3-in-1-products-garden-container-water-basin-and-fountain\/\">video<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-manuals\">\n<h5 class=\"et_pb_toggle_title\">Slat Window Bracket Installation<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><p>Manual for Slat Window Bracket installation can be found <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2023\/08\/ASSEMBLE-BRACKETS-Slat-Window-Boxes-2023.pdf\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_close\" data-class=\"vault-product-faq\">\n<h5 class=\"et_pb_toggle_title\">What size saucer should I select for my pot?<\/h5>\n<div class=\"et_pb_toggle_content clearfix\" style=\"display: none;\"><div>Use our <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/04\/Which-size-should-I-use-for-my-planter.pdf\">size guide<\/a> to determine what is the best saucer for your use.<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have a question? Find an answer in this FAQ section or contact us at customerservice@crescentgarden.com<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"acf":{"hero_background_image":false,"hero_title":"","hero_subtitle":"","hero_link":"","text_copy":"","structure":false,"autoplay":true,"global_slides":false,"qa_loop":[{"question":"What is the status of my order?","answer":"<p>The status of your order can be found by logging in to your <a href=\"https:\/\/www.crescentgarden.com\/shop\/my-account\/\">Account<\/a>. If you cannot recall your password, please use the following link to <a href=\"https:\/\/www.crescentgarden.com\/shop\/my-account\/lost-password\/\">reset your password<\/a>.<\/p>\n","selections":"Order"},{"question":"How do I cancel or change my order?","answer":"<p>We ship your order 24-48 hours after its placed. If you need help modifying or canceling your order, please immediately reach out to our <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">Customer Care team<\/a> with your order number. We will resolve it as quickly as possible. Please note that if your order has already shipped, changes or cancellation are not possible.<\/p>\n","selections":"Order"},{"question":"Can I place an International order?","answer":"<p>Currently we ship within continental USA and Canada.\u00a0If you live in Europe, you can place an order on <a class=\"fui-Link ___1qmgydl f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh ftqa4ok f2hkw1w fhgqx19 f1olyrje f1p93eir f1h8hb77 f1x7u7e9 f10aw75t fsle3fq\" title=\"https:\/\/www.crescentgarden.de\/\" href=\"https:\/\/www.crescentgarden.de\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link https:\/\/www.crescentgarden.de\/\">https:\/\/www.crescentgarden.de\/<\/a>\u00a0For placing orders outside of this area, please reach out to our <a class=\"fui-Link ___1qmgydl f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh ftqa4ok f2hkw1w fhgqx19 f1olyrje f1p93eir f1h8hb77 f1x7u7e9 f10aw75t fsle3fq\" title=\"https:\/\/www.crescentgarden.com\/contact-us\/\" href=\"https:\/\/www.crescentgarden.com\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Customer Care\">Customer Care<\/a> and we will connect you to a nearby garden center.<\/p>\n","selections":"Order"},{"question":"I need assistance in placing my order.","answer":"<p>We are always here to help you. <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">Connect with us<\/a> at your convenience either by using the Chat on the bottom-right corner of our website, via email at <a href=\"mailto:customerservice@crescentgarden.com\">customerservice@crescentgarden.com<\/a> or call us at <a href=\"tel:305-477-0024\">305-477-0024 <\/a>from 9AM to 5PM EST.<\/p>\n","selections":"Order"},{"question":"How long does it take to get my order?","answer":"<p>We ship your order within 48 business hours via FedEx Ground and other premium carriers to provide you with the fastest and most reliable service available.<\/p>\n","selections":"Shipping"},{"question":"How much is shipping?","answer":"<p>Orders over $49 ship free! All other orders ship for a flat rate.<\/p>\n","selections":"Shipping"},{"question":"Do I need to be present to sign for an order?","answer":"<p>If your order is shipping via FedEx or UPS, your order will be left at your doorstep or mail room and you do not need to sign for it. However, if your order contains an oversized item and will arrive by truck, you have to be present to approve and sign for the receipt of the items. You can read more about our Oversized Shipment <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/12\/What-to-Expect-for-Crescent-Garden-Oversized-Shipment.pdf\">here<\/a>.<\/p>\n","selections":"Shipping"},{"question":"I have ordered an oversized item. What should I expect? ","answer":"<p>You can read more about our Oversized Shipment <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/12\/What-to-Expect-for-Crescent-Garden-Oversized-Shipment.pdf\">here<\/a>.<\/p>\n","selections":"Shipping"},{"question":"How do I request a return or replacement?","answer":"<p>Please review our <a href=\"https:\/\/www.crescentgarden.com\/return-policy\/\">Return Policy<\/a> and send a request to returns@crescentgarden.com<\/p>\n","selections":"Returns"},{"question":"What is the status of my refund?","answer":"<p>Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days after the returned item is received and inspected at our warehouse.<\/p>\n","selections":"Returns"},{"question":"How do I clean or remove stains from my Crescent Garden planter?","answer":"<p>Here are some <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-CG-Planters.pdf\">quick tips<\/a> to keep your planter looking new.<\/p>\n","selections":"Product FAQ"},{"question":"How can we install casters?","answer":"<p>Please watch <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/how-can-we-install-casters\/\">this video<\/a>.<\/p>\n","selections":"Product FAQ"},{"question":"What does the Crescent Garden 10-year limited warranty cover?  ","answer":"<p>Our planters are made to last. <a href=\"https:\/\/www.crescentgarden.com\/10-year-warranty\/\">Here<\/a> is how our 10 Year Limited Warranty works.<\/p>\n","selections":"Product FAQ"},{"question":"Where are the products made?","answer":"<p>Our mission is to source premium, sustainable and environmentally-friendly material for our Crescent Garden and Crescent Too products. We manufacture our rotomolded planters in Colombia, and source Crescent Too items from multiple regions including France, Italy, Spain, Taiwan and Israel.<\/p>\n","selections":"Product FAQ"},{"question":"What is double walled? ","answer":"<p>All our TruDrop One planters and most Crescent Garden-branded planters are double-walled to provide better root protection and ease of use. Watch<br \/>\n<a href=\"https:\/\/www.crescentgarden.com\/tutorial\/what-is-double-walled\/\">this video<\/a> to learn more about our double-walled feature. Shop double-walled planters <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_characteristics=Double%20Wall\">here.<\/a><\/p>\n","selections":"Product FAQ"},{"question":"What is Crescent Too? ","answer":"<p>Our Crescent Too brand was born to offer accessible design and quality in everyday planters, watering cans and tools. To shop our Crescent Too products follow this <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_WebBrand=Crescent%20Too\">link.<\/a><\/p>\n","selections":"Product FAQ"},{"question":"Are these planters food-safe?","answer":"<p>Our Crescent Garden rotomolded planters are manufactured with food safe materials that comply with FDA standards for food contact and are BPA-free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best. Here is a quick tips <a href=\"https:\/\/www.crescentgarden.com\/growing-edibles-in-crescent-garden-containers\/\">video<\/a> from expert horticulturist and designer, P.Allen Smith.<\/p>\n","selections":"Product FAQ"},{"question":"Is my planter, watering can or sprayer recyclable?","answer":"<p>All of our Crescent Garden and Crescent Too products are recyclable and reusable.<\/p>\n","selections":"Product FAQ"},{"question":"Which planters are self-watering?","answer":"<p>Our innovative self watering Crescent Garden <a href=\"\/about-us\/trudrop\/\">TruDrop system<\/a> provides phenomenal results both indoors and outdoors. You can choose between our unibody <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_SelfWaterBrand=TruDrop%20One\">TruDrop One<\/a> planters that include a built-in overflow drain at the bottom and a main drain to empty the water cavity, OR our <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_SelfWaterBrand=TruDrop%20Flex\">TruDrop Flex<\/a> planters that come with a separate insert for flexibility in use and the option to change color or style of planter in a whim. In addition, we offer our <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_CRE_SelfWaterBrand=HF%20Self-Watering\">HF planters<\/a> that come with a traditional self-watering system working well in indoor or outdoor covered areas. Our HF planters are available in beautiful metal, wood and leather finishes.<\/p>\n","selections":"Product FAQ"},{"question":"How do I pot a planter? ","answer":"<p>Don&#8217;t fret we have you covered with all the key pointers to getting started in container gardening. Here is a <a href=\"https:\/\/www.crescentgarden.com\/container-gardening-101-basic-tips-for-beautiful-gardens\/\">great article<\/a> from our in-house horticulturist, Barbara Wise who takes us step by step.<\/p>\n","selections":"Product FAQ"},{"question":"Can I spray paint my planter?","answer":"<p>You can always have fun and be creative with any planter using paint but we highly recommend you select a primer and paint that will work well with our materials. Our suggestion is to always visit your local paint store for recommendations. Our recycle logo on the bottom of the product will identify the material of your planter. Please note that on our Crescent Garden rotomold planters our warranty covers fading of its original hue. By choosing to paint your planter you will be waiving that aspect of the warranty.<\/p>\n<p>&nbsp;<\/p>\n","selections":"Product FAQ"},{"question":"How do I use the gravity cavity in my tall Crescent Garden planter?","answer":"<p>Our Bleeker, Bowery and Tall Daniel planters all include a great feature to make them heavier when placing in windy areas. Just turn them over, remove red cap, use a funnel to fill with sand. Here is a <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/how-do-i-use-the-gravity-cavity-in-my-tall-crescent-garden-planter\/\">quick video<\/a>.<\/p>\n","selections":"Product FAQ"},{"question":"How do I create a fountain with my Crescent Garden planter?","answer":"<p>Our bowls make wonderful shapes for fountains. Here is a <a href=\"https:\/\/www.crescentgarden.com\/weekend-warrior-project-turn-your-planter-into-a-water-feature\/\">video<\/a> from one of our garden centers showing you how to do this.<\/p>\n","selections":"Product FAQ"},{"question":"How to I get started with my Harvest planter?","answer":"<p>Here are <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Harvest-Planter-Instructions-and-Guide.pdf\">some pointers<\/a> to get started growing food in your new Harvest planter.<\/p>\n","selections":"Product FAQ"},{"question":"How do I create an overflow drain in an HF planter?","answer":"<p>If you are using outdoors where your HF planter will be exposed to rain, you want to make sure to incorporate an overflow drain before you get started. Here is a <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Creating-an-overflow-drain-for-your-HF-planter.pdf\">guide<\/a> on how to get this done.<\/p>\n","selections":"Product FAQ"},{"question":"What is the black ring around the X-large watering can?","answer":"<p>Our black ring around the neck of our <a href=\"https:\/\/www.crescentgarden.com\/product\/energy-x-large\/\">X large<\/a> watering can functions as holder for your rosette when you want a a heavy flow versus a shower. Always adaptable to your project.<\/p>\n","selections":"Product FAQ"},{"question":"Are Crescent Home products BPA free?","answer":"<p>Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best.<\/p>\n","selections":"Product FAQ"},{"question":"How is Crescent Garden impacting our environment? ","answer":"<p>From the design phase to the distribution and consumer usage, we are always thinking of the long term impact of our products on the environment. Our designs are made for longevity not only in structure but also in style. We improve manufacturing processes constantly to insure high quality standards with energy efficient manufacturing. Because our products are lightweight and durable, we can use less packaging for transportation and ship more energy efficiently. We are always looking for improved material usage and making our products 100% recyclable. Please read more about our Sustainability efforts <a href=\"https:\/\/www.crescentgarden.com\/sustainability\/\">here<\/a>.<\/p>\n","selections":"Product FAQ"},{"question":"How should I store my TruDrop pots for winter?","answer":"<p>Storing your TruDrop One planters during winter is easy. Empty your container, clean it well, release the main drain especially if leaving outdoors. You can also remove and store your indicator indoors for better longevity. Here is a <a href=\"https:\/\/www.crescentgarden.com\/how-to-prepare-trudrop-re-potting\/\">quick video<\/a> with detailed cleaning and preparation tips.<\/p>\n<p>&nbsp;<\/p>\n","selections":"TruDrop Support"},{"question":"How do I assemble my Nest Planter?","answer":"<p>Lost or misplaced your instructions? We have you covered. Here are links: <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter.pdf\">Assembly Instructions for Nest<\/a> and <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter-Trellis-and-House-cover.pdf\">Assembly Instructions for Trellises and Greenhouse<\/a>.<\/p>\n","selections":"TruDrop Support"},{"question":"How do I install the greenhouse cover?","answer":"<p>Lost or misplaced your instructions? We have you covered. Here is link: <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter-Trellis-and-House-cover.pdf\">Assembly Instructions for Trellises and Greenhouse<\/a>.<\/p>\n","selections":"TruDrop Support"},{"question":"Are the planters food-safe?","answer":"<p>Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best.<\/p>\n","selections":"TruDrop Support"},{"question":"I am having difficulties seeing the blue teardrops. How can I resolve this?","answer":"<p>Water level indicators can shift during shipping. If your blue indicators are not coming up as you fill the container follow the steps below:<br \/>\n1. If using outdoors make sure you have removed the red plug to drain out excess water. Indicator should not show full until water is coming out through overflow drain.<br \/>\n2. When water is flowing through overflow and indicator is not showing full then go ahead and remove indicator from its shaft. (Wedging a small coin under edge of clear cap can be helpful.)<br \/>\n3. Turn your indicator upside down and make sure all blue tabs show at the top. Then indicator can be tested in a large bucket of water by submerging the gauge in the bucket and pulling it out a few times. When indicator is submerged blue tabs should be moving to the top, as you lift up the indicator they should disappear.<br \/>\n4. Once tested, return indicator to container and it should reflect correctly.<br \/>\nHere is a quick <a href=\"https:\/\/www.crescentgarden.com\/how-to-prepare-trudrop-re-potting\/\">video<\/a> showing you how to test indicators. If you have any issues reach out to us via our website chat or email us at customerservice@crescentgarden.com.<\/p>\n","selections":"TruDrop Support"},{"question":"I am changing out my plants. How can I clean my TruDrop planter? ","answer":"","selections":"TruDrop Support"},{"question":"What is the red and white cap for?","answer":"<p>The red cap on the TruDrop One planters covers the overflow drain. When using the planter outdoors this should be removed to allow excess rain water to egress. Click to view planter diagram. Here is a <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/watering-trudrop-planters\/\">quick video<\/a> on how to water your planters.<\/p>\n","selections":"TruDrop Support"},{"question":"How is my TruDrop helping the environment? ","answer":"<p>When we design our products, we consider the full lifecycle from manufacturing to disposal to offer environmentally friendly products.<br \/>\n<b>In our plant:<\/b> Our manufacturing is always held to high standards and efficient use of energy with little or no byproducts.<br \/>\n<b>In distribution:<\/b> Because our products are lightweight and unbreakable, we use less packaging and ship with less energy use.<br \/>\n<b>In use:<\/b> TruDrop self-watering uses less water and fertilizers than traditional containers. Our 10 year warranty shows we are interested in longevity so our products don&#8217;t need to be replaced for a long time. Our timeless designs take this into consideration as well.<br \/>\n<b>In disposal:<\/b> All of our materials are 100% recyclable to facilitate eventual disposal.<br \/>\nTo learn more about TruDrop self-watering watch our <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/introducing-trudrop-a-revolutionary-self-watering-system\/\">video<\/a>. Please read more about our Sustainability efforts <a href=\"https:\/\/www.crescentgarden.com\/sustainability\/\">here<\/a>.<\/p>\n","selections":"TruDrop Support"},{"question":"Does self-watering cause root rot?","answer":"<p>Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping folliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. For more details on how TruDrop works watch this <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/introducing-trudrop-a-revolutionary-self-watering-system\/\">video<\/a>.<\/p>\n","selections":"TruDrop Support"},{"question":"How does TruDrop One help grow healthier plants?","answer":"<p>Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping folliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. For more details on how TruDrop works watch this <a href=\"https:\/\/www.crescentgarden.com\/tutorial\/introducing-trudrop-a-revolutionary-self-watering-system\/\">video<\/a>.<\/p>\n","selections":"TruDrop Support"},{"question":"Can I grow a tomato plant in my TruDrop?","answer":"<p>Yes, tomatoes love growing in the Trudrop planters because of the consistent watering. For an <a href=\"https:\/\/www.crescentgarden.com\/shop\/?_sfm_size_cat=Medium%3A%2013%20to%2025%20in&amp;_sfm__price=0+1500\">18&#8243; Pot<\/a>, we would recommend growing tomato varieties that stay short such as a Bush Earl Girl, Celebrity, Tiny Treats or Bush Goliath &#8211; any variety that stays under 3 feet tall. <a href=\"https:\/\/bonnieplants.com\/choose-your-tomato\/\">Here&#8217;s<\/a> a great informational link from Bonnie Plants on tomato varieties available in the U.S. Speak to your local grower or garden center to find the correct variety for you.<\/p>\n","selections":"TruDrop Support"},{"question":"My plants are waterlogged, flooded in my TruDrop planter?","answer":"<p>Ocassionally debris or roots can reach overtime into your overflow drain. If your planter is empty just turn it around and use a wire hanger or skewer to penetrate the overflow, (see <a href=\"https:\/\/www.crescentgarden.com\/how-to-prepare-trudrop-re-potting\/\">video<\/a>). If planted, empty your water cavity first by releasing the main drain on your planter. Then find a handy helper to elevate your planter so you can do the same.<\/p>\n","selections":"TruDrop Support"},{"question":"How do I insert my white threaded drain plug?","answer":"<p>To insert your white drain plug first use Teflon tape along the threads. This will ensure a tight seal. Next position the plug, carefully lining the threads, and twist in. Finally, use an adjustable wrench to seal. Watch this <a href=\" https:\/\/www.crescentgarden.com\/tightening-drain-plug\/\">video<\/a> for a quick demonstration.<\/p>\n","selections":"TruDrop Support"},{"question":"How do I install my gray push drain plug on my TruDrop One planter? ","answer":"<p>Install our new TruDrop One gray push drain plug with ease, no tools required. Simply place the rubber insert in first. Then push in drain plug until sealed tightly. Watch this quick <a href=\"https:\/\/www.crescentgarden.com\/first-steps-to-getting-your-trudrop-one-planter-ready\/\">video<\/a> for a demonstration.<\/p>\n","selections":"TruDrop Support"},{"question":"How to screw on red plug for indoor use? ","answer":"<p>Our TruDrop planters are highly adaptable for your indoor needs. If you wish to move your planter indoors simply screw in your red plug. Be sure to align the threads carefully, and twist in smoothly until tightly sealed. Use a coin to further tighten. Watch this quick <a href=\"https:\/\/www.crescentgarden.com\/first-steps-to-getting-your-trudrop-one-planter-ready\/\">video<\/a> for a demonstration.<\/p>\n","selections":"TruDrop Support"},{"question":"How do I empty my TruDrop One planter?","answer":"","selections":"TruDrop Support"},{"question":"How can I become a stocking dealer?","answer":"<p>For over 20 years, we have been partnering with retailers worldwide who like us want to help consumers grow better. Sign up on our form <a href=\"https:\/\/www.crescentgarden.com\/retailers\/\">here<\/a>, share with us details about your business and we will reach out shortly to begin a journey where we can grow together.<\/p>\n","selections":"Partner with Us"},{"question":"Do you have a program for designers and landscape professionals?","answer":"<p>We know you are always busy which is why our Contract program is built around your schedule. We provide you with experienced consultants to help you select the right product for your next project, quick turnaround on orders, no minimums and much more. Click <a href=\"https:\/\/www.crescentgarden.com\/professionals\/\">here<\/a> to learn more and connect with our trade desk.<\/p>\n","selections":"Partner with Us"},{"question":"Can we order a custom color?","answer":"<p>Custom colors are available both in Crescent Garden and HF planters. If you have a special project that requires customization reach out to us via our <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">contact page<\/a>. Please note however that minimums, greater lead time and special order charges do apply.<\/p>\n","selections":"Selecting your Planter"},{"question":"Can I get a color sample kit?","answer":"<p>Not sure what finish will match your space? No worries we do offer <a href=\"https:\/\/www.crescentgarden.com\/product\/color-sample-kit\/\">color sample kits<\/a> that can be purchased on our website for our Crescent Garden range. If you are looking for a color sample for our HF range please reach out to our trade desk via the <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">customer care<\/a> page.<\/p>\n","selections":"Selecting your Planter"},{"question":"Where can I find Crescent Garden at a local store near me?","answer":"<p>Use our <a href=\"https:\/\/www.crescentgarden.com\/dealer-locator\/\">dealer locator<\/a> to find a stocking store near you. We have partners worldwide that retail our products.<\/p>\n","selections":"Selecting your Planter"},{"question":"I need help with design.","answer":"<p>Our <a href=\"https:\/\/www.crescentgarden.com\/dealer-locator\/\">dealer locator<\/a> now identifies partners who provide design services. Check it out and find someone near you to help you create your own outdoor space as you envision it.<\/p>\n","selections":"Selecting your Planter"},{"question":"How can I find out when an item is back in stock?","answer":"<p>If you would like to get information on a particular item reach out through our online chat or <a href=\"https:\/\/www.crescentgarden.com\/contact-us\/\">customer care page<\/a> and we can provide you with stocking details.<\/p>\n","selections":"Selecting your Planter"},{"question":"What is the HF self-watering planters?","answer":"<p>Crescent Garden&#8217;s HF planters is an exclusive collection of self-watering planters for indoor residential\/commercial use, and for selected styles, outdoor use in covered areas. Different to our TruDrop One planters, the HF planters have a more traditional self-watering system with a small reservoir and come with volcanic rock and wicks for drainage. These planters are designed and manufactured in Spain and are available in a variety of metal, leather and wood finishes that makes them unique. For more details on HF planters click <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-HF-Planters.pdf\">here<\/a>.<\/p>\n","selections":"Selecting your Planter"},{"question":"How do I select the right size of pot?","answer":"<p>Never go too small is our rule of thumb; planters should be proportionate to the architecture of a room, and should also give your plant room for growth so using a bigger container than the original growing container is the key. Learn more about selecting sizes in this <a href=\"https:\/\/www.crescentgarden.com\/how-to-decide-what-planter-size-to-use\/\">video<\/a>.<\/p>\n","selections":"Selecting your Planter"},{"question":"Which self-watering planter works for you?","answer":"<p>Review <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/01\/FAQ-Self-Watering-Comparison-Chart.pdf\"> this comparative chart<\/a> to help you decide which works better for your project.<\/p>\n","selections":"Selecting your Planter"},{"question":"Using TruDrop Flex planters","answer":"<p>Here is a quick <a href=\"https:\/\/www.crescentgarden.com\/about-us\/trudrop\/flexstart\/\">video<\/a> to get started. Search for your choice of language.<\/p>\n","selections":"Product Manuals"},{"question":"Pinch Planters","answer":"<p>Manual for Pinch Planters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/TruDrop-Pinch-Planter-Planting-Guide.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Pinch Planter Anti-Theft Brackets Assembly Instructions","answer":"<p>Instructions for Pinch Planter Anti-Theft Brackets can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Pinch-Planter-Anti-Theft-Brackets-Assembly-Instructions-.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Pinch Planter Casters Assembly Instructions","answer":"<p>Instructions for Pinch Planter Casters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Pinch-Planter-Casters-Assembly-Instructions-.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Nest Planter","answer":"<p>Manual for Nest Planter can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/10\/Updated-Nest-Assembly-Manual.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Nest Greenhouse Cover and Trellises","answer":"<p>Manual for Nest Greenhouse Cover and Trellises can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Assembly-Guide-for-Nest-Planter-Trellis-and-House-cover.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"How do I get started with my TruDrop One planter? ","answer":"<p>TruDrop Plant Guide can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/10\/TruDrop-PLANTING-GUIDE-CUADRADO-2022-LOW.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Filling Gravity Cavity with Sand","answer":"<p>Manual for Filling Gravity Cavity with Sand can be seen <a href=\"https:\/\/www.crescentgarden.com\/filling-gravity-cavity-with-sand\/\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Harvest Planting Guide","answer":"<p>Harvest Planting Guide can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Harvest-Planter-Instructions-and-Guide.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Pierre Hanging Planter","answer":"<p>Manual for Pierre Hanging Planter can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Pierre-Hanging-Planters-FAQ.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Adjustable Balcony Brackets Packaging","answer":"<p>Adjustable Balcony Brackets Packaging can be seen <a href=\"https:\/\/www.crescentgarden.com\/adjustable-bracket-set-for-rail-planters-faq\/\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Creating an overflow drain for your HF planter","answer":"<p>Manual for creating an overflow drain for your HF planter can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Creating-an-overflow-drain-for-your-HF-planter.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Maintenance of your Crescent Garden Planters","answer":"<p>Manual for maintenance of your Crescent Garden Planters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-CG-Planters.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"HF Indoor Planter Instruction Manual","answer":"<p>Instruction manual for HF Planters being used indoors can be found <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/07\/FAQ-HF-instruction-manual-INDOOR.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"HF Outdoor Planter Instruction Manual","answer":"<p>Instruction manual for HF Planters being used outdoors can be found <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/07\/FAQ-HF-instruction-manual-and-Overflow-2022-OUTDOOR.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Maintenance of your HF Planters","answer":"<p>Manual for maintenance of your HF Planters can be seen <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2021\/09\/Maintenance-of-your-HF-Planters.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Using Plugs for Crescent Garden Bowls","answer":"<p>Please watch <a href=\"https:\/\/www.crescentgarden.com\/3-in-1-products-garden-container-water-basin-and-fountain\/\">video<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"Slat Window Bracket Installation","answer":"<p>Manual for Slat Window Bracket installation can be found <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2023\/08\/ASSEMBLE-BRACKETS-Slat-Window-Boxes-2023.pdf\">here<\/a>.<\/p>\n","selections":"Product Manuals"},{"question":"What size saucer should I select for my pot?","answer":"<div>Use our <a href=\"https:\/\/www.crescentgarden.com\/wp-content\/uploads\/2022\/04\/Which-size-should-I-use-for-my-planter.pdf\">size guide<\/a> to determine what is the best saucer for your use.<\/div>\n","selections":"Product FAQ"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Crescent Garden<\/title>\n<meta name=\"description\" content=\"Have a question about your order, a product, working with us, or just have a general question? 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